Delivery & Returns Policy

Delivery Schedule

To all UK customers we will send out the pre-paid box to you the same working day if the order is placed before 4.30pm, after that it will be the next working day. All overseas customers must send their frames directly to us. Once we receive the glasses from you we will normally complete and send back within 5-7 working days. If there is a longer delay we will inform you.

For any special requirements please call on 01455 293417

International deliveries take between 5-14 days depending on destination.

Unless otherwise agreed in writing - delivery of the goods will take place at the delivery address provided on the order form or the delivery address provided on the online order form.

Any dates specified by Reglaze Glasses Direct for delivery of the Goods are intended to be an estimate only. Every attempt will be made to deliver the goods within a reasonable time; however delivery may take up to 28 days depending on circumstances. Reglaze Glasses Direct cannot be held responsible for delays in the delivery caused by the manufacturer or any other third party. If delivery is not within the agreed time Reglaze Glasses Direct  will arrange another time for delivery.

If for any reason (not due to our fault) you do not accept delivery of any of the goods in accordance with this paragraph then we may charge you an additional fee to cover any reasonable additional direct costs incurred by us as a result (including additional insurance, delivery, storage or similar charges).

Subject to the other provisions of these Terms, Reglaze Glasses Direct  shall not be liable for any loss or damage to any goods incurred during the specified delivery service, whether direct or consequential, economic or loss of profits or otherwise, arising directly or indirectly out of any delay in the delivery of the Goods nor will any delay entitle the Buyer to terminate or rescind the Contract unless the delay exceeds 120 days.

Standard delivery is free, Recorded and Special Delivery are optional.

Returns Policy

The 30 day guarantee period begins from date of order of goods. The guarantee covers goods that have a manufacturing fault only. If this is the case, please return your glasses to Reglaze Glasses Direct and we will replace the lenses free of charge. If you're not 100% happy with your lenses and want a refund*, please send the lenses back, we will refund on receipt of the goods, please be sure the lenses are still in good order, any damage in the lenses or coating may be reflected in the refund amount. We will where necessary reinstate any previous lenses to the frames previously owned by the buyer.
The cost of carriage and insurance is non-refundable. All refunds are subject to an administration charge.

*We will in all cases consider a full refund but approach each one case by case. Where special lenses have been manufactured and there are issues with the lenses outside of our control and not in any way our fault this will be taken into account, a service charge of 30% may be retained. This a professional reglaze service and should not be viewed as a way to try a range of different lens types without obligation. 

All refunds are subject to an administration/service charge.

The cost of carriage and insurance is non-refundable.

Your legal rights: When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or mis-described.

Money Back Guarantee.

We will in all cases consider a full refund but approach each one case by case. Where special lenses have been manufactured and there are issues with the lenses outside of our control and not in any way our fault this will be taken into account, a service charge of 30% be retained. This a professional reglaze service and should not be viewed as a way to try a range of different lens types without obligation.